International business English

Clarify and indicate understanding | Develop business relationships | Telephone contact | Presentations | Meetings | Negotiations | Writing

businesscamconsulting helps you find appropriate words, terminology and phrases for the many business situations you may encounter, offering a variety of alternatives to express yourself clearly and confidently to achieve the results you desire.

We focus on the following vital areas which can be widened to include any specific requirements you identify, with opportunities to practise or role-play as necessary. We also consider the cultures or nationalities with which you interact, as well as differences between British and American English.

Clarify and indicate understanding

• Use Control Language
• Listen actively
• Respond quickly to questions

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Develop business relationships

• Meet and greet professionally
• Ice-breakers, social conversation and small talk
• Welcome a visitor/guest
• Introduce yourself and make a good first impression

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Telephone contact

• Get through to your contact
• Leave a message
• Make an appointment
• Your choice of business situation

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Presentations

• Opening
  • Grab audience attention
• Main body
  • Maintain interest
  • Use persuasive language
  • Explain visuals (graphs, charts, tables)
  • Handle interruptions
• Closing
  • Summarise
  • Deal with challenging questions

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Meetings

• Language to run/control a meeting
  • Opening, discussion, closing
• Language for participating in a meeting
  • Interrupting, expressing opinions, disagreeing, persuading, clarifying

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Negotiations

• Opening questions
  • Clarify requirements and objectives
  • Identify mutual interests as well as areas of conflict
  • Avoid and eliminate misunderstandings
• Express your emotions
• Quote ranges and link issues
• Make conditional offers
• Close the deal

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Writing

• Opening and closing lines
• Different reasons for writing
  • Request, inform, enquire, persuade, complain, demand, confirm etc
• Linking and flow

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